Delivery and Collection

NY11 Delivery and Collection 1. Where we deliver We deliver across the areas of Amman listed on our website and in the app. Each area has its own delivery fee and its own delivery windows, both shown before you pay. If your area is not listed yet, message us on WhatsApp — we may still be able to reach you. 2. Collection You can collect an order yourself from either of our customer branches instead of having it delivered. Their addresses and opening hours are in the footer of our website and in the app. Our central kitchen is not a collection point. 3. Delivery windows You choose a window when you order, from the windows available for your area that day. We aim to arrive inside it. Traffic, weather and road closures in Amman occasionally push a delivery late; if that happens we tell you rather than leaving you waiting. 4. Cutoff times Every order and every plan day has a cutoff — the point at which the kitchen starts cooking. Orders, changes and dish swaps are accepted until that cutoff and shown to you with the time on it. 5. When nobody answers Our driver calls the number on the order. If we cannot reach you at the address, we wait a short while and then take the food back; fresh food cannot be left at a door in Amman's climate. Cash-on-delivery orders that are not collected may be refused on a later attempt. 6. Getting the address right Delivery depends on the address and phone number you give us. Please keep them current in the app, and add a landmark if your street is hard to find — it is the single most common reason a delivery runs late here. 7. Fees The delivery fee for your area is shown before you pay and is included in the total. Collection is free. 8. Contact Message us in the app or on WhatsApp if anything about a delivery needs sorting out.